Our Tribe

Our Tribe

Labels are tricky things. They help us communicate and provide an approximation of what we’re talking about with another person or people. Why do I say approximation? Because we each, individually, take labels first as the broad generally accepted definition and then...
One Bad Apple

One Bad Apple

I think we’ve all may have had, at least once, that one client, patient or customer who keeps coming back, but does so with a surly attitude and unkind words. I want to make this very clear…it’s not you. How can I be so sure? Think about it…if your service was truly...
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